Meeting Guests' Expectations for Vacation Rentals

I hear potential vacation rental guests worry about the same thing over and over again: confidence that the property will be as advertised. The truth is whether they know it or not, guests worry if the property will be as they expected.  I've found that the only time the typical vacation rental guest is unhappy is when the property they rented turns out that it's not what they thought they rented.

Guest expectations are comprised of many factors, only some of which are under the vacation rental owner or manager's control. For example: everyone expects a sunny day when they visit the Palm Springs area, but guess what? It  occasionally rains in the winter, and when it does...it really rains. You can't control the weather, but the more information you give guests, the more you can control their expectations, and in turn be a honest AND successful vacation rental owner or manager.

Check out this video our our Palm Desert golf condo from this summer to see what anyone can do with a camera and a computer:


With a 1 minute video, you've shown them what they'll see when they first arrive, where they'll sit outside, what kind of BBQ they'll have, what their views will be, and where they'll be able to have fun (including the size of the pool - there are 46 at Palm Valley Country Club).